Frequently asked questions

Vietnamese NEW YEAR (TET Holiday) ?

Vietnamese NEW YEAR (TET Holiday or Vietnam Traditional Lunar New Year ) is the most important celebration in Vietnam. Vietnamese NEW YEAR 2018 is dropped on 15, 16, 17, 18 Feb, 2018 as solar calender. All Hotels is still opened but some of surrounding shops and restaurants will be closed. Price of all services and goods in this event is normally double expensive.

3 Pin Plug Power Socket and 220 volt ???

In all hotel rooms, we use 2 Pin Plug Power Socket and suits for flat pin and round pin. if you need 3 Pin Plug Power Socket, we will give you adapter for this purpose.
2 Pin Plug Power Socket are very popular in Vietnam.
In our hotel and almost in Vietnam, we use 220 volt power.

main difference in the climate of Vietnam and that of my country?

Vietnam is both hot and humid. Combined, they make visitors from temperate countries sweat profusely. Drinking plenty of water and good sun protection is essential.

Change my currency for local currency?

If you have USD, GBP, EUR, AUD, JPY, SGD you can change to local currency (VND) at our hotel with the official daily exchange rate as national bank. 3% of service fee will be applied. If you change at the airport or other shops, exchange rate will be not good and some scams can be happened.

do you have safety box in room

yes, we equip a personal safety box in all rooms of the Hanoian Hotel.

Internet is free of charge?

Yes, it is. We have some internet computer for you at the lobby. Wifi is free of charge and in all rooms and all corners of The Hanoian Hotel. if you need a laptop, we will bring it to your room.

Pets are allowed ?

Yes it is, but no the big one

Can I do visa application in The Hanoian Hotel ?

Yes, we are able to arrange the visa for you. Please email us your passport details and our period in Vietnam. http://thehanoianhotel.com/services/airport-pick-up--visa-to-vietnam.html

Is there any ATM machine closed to your Hotel?

There are many ATM machines next to our Hotel.

How can I book directly with your hotel?

We are so happy to have your booking via our email : sales@thehanoianhotel.com or phone number : +84 24 3933 1166

Can i book directly with you and How can I know my booking is secured?

Yes, it is welcomed.
Bookings booked directly via our website http://www.thehanoianhotel.com . After sending us your booking form, you will receive an email to confirm your request from us.
Then your final confirmation is necessary to secure your booking. The payment will be settled upon your check out or you can be requested to deposit 30 - 50%. Email us to sales@thehanoianhotel.com please

What do I do if I am a vegetarian?

There are many restaurants with vegetarian food. You will be served at your taste.
please let us know and we will arrange like your taste especially travelling with cruises and tours with us

What are check in and check out time?

Check in time is 14.00, earlier check in with no surcharge if the room is available.
Check out time is before 12:00 noon.
Late check-out from 12.00 to 14.00: 30% charge
Late check-out from 14.00 to 18.00: 50% charge
Late check-out after 18.00: 100% charge
please inform us as soon as possible

Can I have a room for fresh up before departing for the next trip ?

Yes, we are pleasant to lend you a room without charge please contact Reception. However, It depends on time of use and availability of room.

What is the payment method in The Hanoian Hotel?

You can pay in cash (VND, USD, AUD, Euro, GBP), by credit card (Visa, Master, Amex). With credit card, 3% of service fee will be charged.

To pay online, we will send you a link, you can click and pay via credit card (visa card, master card, JCB). It is 3% of service fee will be charged.

Can I leave the luggage at the hotel when I am traveling?

Yes, we have luggage storage. It's free of charge. we suggest you to leave big bag in our hotel while travel to Halong bay, Sapa and Ninh Binh.

Is quiet in the hotel?

All rooms have sound proof windows or double glazed doors to prevent the noise.

How much does it cost for the airport transfer service?

In order to avoid any trouble for our Guests, The Hanoian Hotel offer private pick up service. it is 18 USD/4 seat car and 22 USD/7 seat car. See the price details here please http://thehanoianhotel.com/services/airport-pick-up--visa-to-vietnam.html

How far from the airport to The Hanoian Hotel ?

The Hanoian Hotel is centrally located in the Old Quarter, it's 35 kms from Noi Bai International Airport. it takes 30 minutes to get to our hotel from the airport.

Should I book the tours that I like in advance?

It's strongly recommended, especially in the high season to secure the best places on board, train, hotel...Booking with The Hanoian Hotel in advance (before check-in time), a special offer will be applied.
Email us to book the best tours now: sales@thehanoianhotel.com

Where is The Hanoian Hotel located?

is centrally located in the Old Quarter at 42A Hang Cot Street, Hoan Kiem, Hanoi. It takes 6 minutes on foot to Hoan Kiem Lake, Water Puppet Theatre. It is 2 minutes walking to Dong Xuan Market and tourist walking street. All interesting places within a short walk - close to all bars, restaurants, shops, banks, post office,...